Refund policy


We currently do not support returns or provide a return address because the products you order are made specifically for each order, as explained in each product information with the notion "printed on demand".

Should you want to submit a new order, you will be liable for the costs of the new order. 

You can always contact us for any questions at contact@klex.art.

If you encounter any problems with the ordered items, please contact us and we will do everything possible to make it right:

 

Damaged Products

If your order arrives damaged, please contact us within 7 days of delivery via the contact form on our website or by email at contact@klex.art.

When contacting us, please include:

  • Your order number
  • Clear photos of the damaged product
  • Any additional information that may help us assess the issue

Once the problem has been confirmed, you may choose between:

  • A full refund, or
  • A replacement product sent at no additional cost

We guarantee that you will either receive the product you paid for or be fully refunded as quickly as possible.

We are committed to providing an honest, reliable, and customer-focused service.


Lost Orders

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.


 

Returned to Sender

For orders that are returned to the sender, please place a new order (no later than 30 days from the estimated delivery date) and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.


Orders may be returned to the sender for the following reasons:

  • Wrong Address: If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

  • Rejected by the Recipient: If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

  • Unclaimed: If you were unable to receive your order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).

Our return policy is available in our Terms of Use.